**Q: What if I need extra help or advice about my purchase?**
A: For assistance, please call 800-322-8700 or request to speak with one of our experts through Diamondten.com. As a complimentary service, a representative will contact you to answer any questions you may have.
**Q: Does Diamondten offer conflict-free diamonds?**
A: Yes. We've taken uncompromising steps to ensure that conflict diamonds never enter our inventory.
**Q: How do I place an order on Diamondten.com?**
A: Ordering on Diamondten.com is simple, easy, and safe. Once you've found the item you'd like to purchase, click "Add to Cart" to place it in your shopping cart, then follow the checkout process to complete your order.
**Q: What payment methods does Diamondten.com accept?**
A: We accept all major credit cards, PayPal, and bank wire.
**Q: Does Diamondten offer resizing?**
A: Yes — we offer same-day sizing on select items. Our master jeweler is on-site Tuesday through Saturday. Call Customer Service at 800-322-8700 to learn more.
**Q: Is in-store pickup available for items purchased on Diamondten.com?**
A: Yes. In-store pickup is available at our Dearborn location: 13840 Michigan Ave, Dearborn, Michigan 48126.
**Q: How do I care for my platinum and gold jewelry?**
A: Between professional cleanings, most platinum and gold jewelry can be maintained at home with a non-abrasive cleaner. Examine your jewelry regularly, and avoid exposing gold jewelry to household bleach, which can cause it to discolor or disintegrate over time.
**Q: How do I care for gemstone jewelry?**
A: Basic precautions apply to all jewelry, but some gemstones need extra care. Protect your pieces from impact against hard surfaces and avoid abrasive contact — a diamond can chip if struck at the right angle or with enough force. Stones such as amethyst, emerald, kunzite, opal, pearl, peridot, tanzanite, and tourmaline are especially delicate and can scratch easily, and enamel can chip as well. Because gemstones can scratch each other and wear away precious metal, avoid stacking rings or bracelets that could rub against one another. Extreme temperatures, perfume, cosmetics, ultrasonic cleaning, and household chemicals can also damage jewelry.
**Q: How should I shop for pre-owned Tiffany & Co. jewelry?**
A: Buy only from a reputable, licensed jewelry dealer — an experienced jeweler knows what it takes to recognize a fake. Our staff includes a few GIA-certified gemologists.