FAQ's

Q: What if I need extra help or advice about my purchase? 
A: For assistance, please call 800 322 8700; or, you may request to speak with one of our experts via Diamondten.com. As a complimentary service, a representative will contact you to answer any questions that you may have. 

Q: Does Diamondten offer conflict-free diamonds?
A: 
Yes, we have taken uncompromising steps to assure that conflict diamonds do not enter our inventory.

Q:  How do I place an order on Diamondten.com?
A: Ordering on Diamondten.com is simple, easy and safe. Once you have found the item you would like to purchase, click on the “Add to Cart” button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order.  

Q: What payment methods does Diamondten.com accept? 
A: Diamondten accepts all major credit cards, Paypal and Bank Wire

Q: Does Diamondten offer resizing? 
A: Diamondten offers same day sizing for select items. We have a master jeweler on-site Tuesday through Saturday. Please contact Customer Service at 800 322 8700 to learn more.

Q:  Is in-store pickup available for items purchased on Diamondten.com?
A: In-store pickup of items ordered online is available at at our Brick and Mortar store located at 13840 Michigan Ave, Dearborn, Michigan 48126

Q: How do I care for my jewelry?
A: Platinum and Gold Jewelry

Between professional servicing, most platinum and gold jewelry can be maintained at home with a non-abrasive cleaner. Examine your jewelry regularly.

Avoid exposing gold jewelry to common household bleach, which will quickly cause gold to possibly disintegrate an discolor.

A: Gemstone Jewelry

Basic precautions should be taken with all of your jewelry. However, some gemstones require special care.

protect your jewelry from impact against hard surfaces and avoid contact with abrasive surfaces. A diamond can chip if hit at just the right angle or even hit with enough force. Many stones such as amethyst, emerald, kunzite, opal, pearl, peridot, tanzanite and tourmaline are very delicate and easily abraded. Enamel can also chip or scratch. Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion. Extreme temperatures, perfumes, cosmetics, ultrasonic cleaning and household chemicals can also damage jewelry.

Q: How to shop for Pre-Owned Tiffany & Co. Jewelry? 
A: Make sure you buy form a licensed Jewelry buyer. An experienced jeweler has what it takes to recognize a fake. We staff GIA Accredited Jewelry Professionals.